Compliments and Concerns

We value every piece of feedback. Whether you're sharing a compliment or raising a concern, we're committed to listening and responding promptly.

Get Started

MILLARD FINANCIAL

With over 15 years of experience, we secure competitive finance solutions for businesses and individuals across Australia.

LENDERS IN OUR NETWORK

50+

YEARS EXPERIENCE

15+

LOAN APPROVAL TURNAROUND

24hr

FEEDBACK & RESOLUTION

How to share feedback or raise a concern.

At Millard Financial, we're committed to providing high-quality service to every client. If we've exceeded your expectations, we'd love to hear about it. If something hasn't gone right, we want the chance to make it right. As an Australian Credit Licence holder (ACL 389328), we have formal processes for handling feedback, concerns and disputes. Below is how to reach us and what to expect at each stage.

COMPLIMENTS

CONCERNS

IDR PROCESS

AFCA

Sharing a Compliment

If a member of our team has provided exceptional service, please let us know. Email marcus@millardfinancial.com.au or call 0403 945 148.

Learn more

Raising a Concern

Contact Marcus directly on 0403 945 148. We aim to acknowledge concerns within 1 business day and resolve most matters within 21 days.

Learn more

Internal Dispute Resolution

If unresolved, request review under our IDR process. We provide a written response within 30 days in line with ASIC Regulatory Guide 271.

Learn more

External Dispute Resolution

Still not satisfied? Refer your complaint to the Australian Financial Complaints Authority (AFCA), free and independent. afca.org.au, 1800 931 678.

Learn more

testimonials

What they say about Us?

Here’s what they shared about their experience working with our team.

GET IN TOUCH

I had finance approval in 24 hours and the deal settled in 48 hours, meaning I could collect my new car in just 2 days. I cannot recommend his professional and thorough services highly enough.

Leanne Gibbs

Grow Business Development, Gold Coast QLD

When the banks stopped our growth, Millard Financial got us the trucks and equipment we needed to take on the big jobs. Marcus makes obtaining machinery simple and fast. He is quite simply the growth tool your business needs.

Michael Edmonds

GDE Tree Services, Brisbane.

Marcus and his team made the entire finance process simple from start to finish, securing a very competitive rate while I focused on running my business. He takes his service to another level and I wouldn't use anyone else.

Peter Sanders

Airport Transfer Solutions

testimonials

What they say about Us?

Here’s what they shared about their experience working with our team.

GET IN TOUCH

I had finance approval in 24 hours and the deal settled in 48 hours, meaning I could collect my new car in just 2 days. I cannot recommend his professional and thorough services highly enough.

Leanne Gibbs

Grow Business Development, Gold Coast QLD

Michael Edmonds

GDE Tree Services, Brisbane.

Peter Sanders

Airport Transfer Solutions

frequently asked questions